Scammers sometimes pretend to be customer support for payment apps. They message you, sound helpful, then ask for a code or your PIN. With it, they can take over your account or move your money.
The rule to remember
SnappyPay will never ask for your OTP, PIN or password. Not on WhatsApp, not on a call, not by email, not on social media. Anyone who asks is not SnappyPay.
Warning signs
- Someone messages you first claiming to be “SnappyPay support”
- They ask for an OTP, PIN, password or verification code
- They say your account will be blocked unless you act now
- They send a link asking you to log in or “verify” your account
- They ask you to send money to “unlock” or “reverse” a transaction
- The account uses our name or logo but isn’t one of our official channels
What to do
- Don’t share any code, PIN or password
- Stop replying and don’t click links
- Contact SnappyPay only through our official channels (listed below)
- If you shared a code, change your PIN or password straight away and contact official support
- Report the fake account to the platform where it messaged you
Official SnappyPay channels
- Call or WhatsApp: +234 813 071 3103
- Instagram, X (Twitter) and TikTok: @SnappyPay
- Facebook: facebook.com/snappypayhq
- Website: snappypay.ng
To report a fake account, send a screenshot to us through any official channel above or our live chat.
